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how to get more reviews for your dental practice

How to Get More Reviews For Your Dental Practice

administration business culture dentistry workplace Mar 19, 2024

With the power of digital communication, getting more reviews for your business can sometimes feel like a daunting task. Many offices rely on automated software to prompt patients for reviews, but the results may not always be satisfactory. We've found that face-to-face interaction is one of the most effective ways to encourage patients to leave reviews.

Here's how we do it:

Personalized Interaction: Instead of relying solely on automated texts or emails, we take the time to engage with our patients directly. After their appointment, we ask them about their experience in person.

Building Rapport: By asking patients how their appointment went and genuinely listening to their feedback, we build a rapport that makes them more likely to leave a positive review.

Making it Easy: We understand that people are busy, so we offer to help patients leave a review right then and there. Whether they have their cell phone with them or need assistance, we guide them through the process to make it as seamless as possible.

Here's a typical interaction:

Dental Staff: "Mr. Jones, how was your appointment today?"

Patient: "This was the best dental appointment I’ve ever had. I was so nervous about today and now I know there was zero reason for my worry. You guys were able to get me numb and create my beautiful smile without me feeling a thing! I’ve never loved coming to the dentist, until now!"

Dental Staff: "Mr. Jones, we love taking care of patients like you and I was wondering if you would do me a favor?"

Patient: "Sure, what can I help with?"

Dental Staff: "We know that there are people who would love to hear about your great experience so that they could benefit from what we do. Would you be willing to write a Google review for us about how things went for you today? I am happy to make this easy. If you have your cell phone with you we can do it right now."

By implementing this face-to-face approach, we've seen a significant increase in the number of reviews we receive. But it's not just about the quantity – the frequency of reviews also matters. Research shows that having 150 online reviews can boost organic search results by 25%.

If you want to get more reviews for your business, consider incorporating face-to-face interaction into your process. Take the time to engage with your customers personally, and you may be surprised at the positive impact it can have on your online reputation.

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